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What is the future of conferences and public speaking?
Perhaps no single industry has been so devastated by the coronavirus crisis as the multi-billion-dollar conference and events business. Countless careers in catering, hospitality, travel, and public...
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“Revenge travel” takes customers out of the loop
Over the last few weeks, traffic on my blog is down by 30 percent. Downloads of my podcast are down by a similar number. It’s been nearly impossible to get a return phone call from customers. Is my...
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Five signs that new pandemic consumer trends are sticking around
We’ve been living through a tragic and scary time, but from an academic perspective, it’s endlessly fascinating to watch how the pandemic consumer trends are sticking around and overturning our ideas...
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